❓ Frequently Asked Questions

Find answers to common questions from users just like you.

What is this platform used for?

This platform allows you to trade crypto, access market data, and manage your wallet securely using our custom tools and integrations.

How do I deposit crypto?

Go to the Wallet page, select your preferred coin, and copy your wallet address. Send the crypto from another wallet or exchange to that address.

Which networks are supported?

We support major networks including ERC20, TRC20, and BEP20. Always match the correct network when depositing or withdrawing.

Is my account secure?

Yes. We use Firebase Authentication and follow best security practices. However, always enable 2FA and never share your login credentials.

Can I use referral codes?

Yes, referral codes can be added during the signup process to earn rewards or bonuses if available.

How do I withdraw funds?

Visit the Withdraw page, select your coin, input the recipient wallet address, network, and amount. Confirm and submit the request.

Is there a withdrawal fee?

Yes. Each coin has a network fee that will be shown when you input your withdrawal amount. The fee is subtracted from the total.

How can I contact support?

Support will soon be available in-app. For now, reach out via the contact form or email link found in the footer or Help section.